How do you interact with someone who is in a wheelchair or physically impaired? Do you feel fearful, uncomfortable, curious, distressed? Do you wonder if you should walk by or speak? Have you considered how your employees react to disabled customers or clients?

I have been working with severely physically disabled people for more than 20 years and consider myself comfortable in their presence. But even today as I was walking up to a restaurant and saw a gentleman being fed by his caregiver, I found myself tight-lipped. This bothered me, and I decided that before I sat down to eat, I would introduce myself to the two of them. I walked over to them and was greeted with welcoming smiles as they took turns answering my friendly questions.

As I reflect on this circumstance, I would like to give you a few simple encouragements to help you as you encounter those new friends who are "differently-abled" than yourself.

First, know that you will probably be answered with a higher level of understanding than you might expect. Too often these individuals are spoken down to or treated like children, or perhaps not even spoken to at all, as conversation is directed toward their caregiver. Or even worse, no conversation takes place because we like to remain in our little comfort zone--if they respond other than how I expect, or maybe don’t even respond at all, what will I do? Don't be fooled by externals. Physical disabilities do not imply mental inferiority.

Secondly, remember that most people, even those with mental disabilities, respond warmly to genuine friendliness. You don't have to conjure up a special type of smile or greeting. Sincerity doesn't need an interpreter. Consider what treatment you would hope for if you were disabled. How would you feel if people around you were always keeping quiet or acting strangely?  I know I would want to be acknowledged rather than passed by as if I weren’t there.

So get out of your comfort zone; don’t think about yourself! Be grateful for the opportunity to brighten someone's day with just a few simple words and a smile. Interact with each person you meet as someone whose life is precious and worthy—a friend you just don't know well yet.

When I was leaving the restaurant, there sat my new-found friend returning a big smile. I again approached him and reached out my hand only to find he was not able to extend his own. What did I do in this awkward moment? Regret I attempted a hand shake or even speaking to him at all? No way! I gently reached down and clasped his hand in mine and shook it.